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Please contact us immediately if you believe your State Employees Credit Union ATM or debit card has been lost or stolen.

In the event that your card has been lost or stolen, we suggest closing your card right away to prevent fraudulent transactions. Simply call one of the phone numbers below for assistance.

 

LOST OR STOLEN CARD

During Business Hours:

  • Debit/ATM Card: (800) 983-7328 or (505) 983-7328
  • Credit Card: (855) 510-4595

Nights/Weekends/Anytime 24/7:

  • Debit/ATM Card (calling from within the U.S.): (888) 241-2510
  • Debit/ATM Card (calling from outside the U.S.): (909) 941-1398
  • Credit Card: (855) 510-4595

VERFYING AND IDENTIFYING FRAUD OR CARDS THAT ARE SUSPENDED:

During Business Hours:

  • Debit/ATM Card: (800) 983-7328 or (505) 983-7328
  • Credit Card: (855) 510-4595

Nights/Weekend/Anytime 24/7: 

  • Debit/ATM Card: (888) 241-2440
  • Credit Card: (855) 510-4595

Call Anytime 24/7/365:

  • Debit/ATM Card: (833) 952-3930
  • Credit Card: (855) 510-4595

 

MAILING ADDRESSES FOR DISPUTE LETTERS

  • Debit or ATM Card
    State Employees Credit Union 
    Attn: Card Svcs
    813 St. Michaels
    Santa Fe, NM 87505
  • Credit Card
    State Employees Credit Union 
    Attn: Card Svcs
    813 St. Michaels
    Santa Fe, NM 87505

 

CARD ACTIVATION:

  • Debit/ATM Card: (866) 762-0558
  • Debit/ATM Card: (International): (501) 588-7531
  • Credit Card: (888) 691-8661

 

SET OR CHANGE PIN:

To change your PIN, you must call from a phone number listed on your State ECU Profile

  • Debit/ATM Card: (866) 762-0558
  • Debit/ATM Card: (International): (501) 588-7531
  • Credit Card: (888) 891-2435