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COVID-19 Update 3/30/2020

We’re Here for You  -  3/30/2020

We want to take this time to recognize the impact COVID-19 has had, and will have, to the finances of our members and our local communities.  If you're facing financial hardship due to an interruption in your income, we will work with you to ease the burden of your payments. We advise using our Schedule a Meeting form online and a Member Representative will get in touch with you. Calling is an option, but please be aware that hold times could be longer than normal. We will do our best to take your call as quickly as possible.With a focus on supporting you in this tough time, below are changes in effect to provide relief and increased peace of mind for you.
 

Contact Us:

Account Support:

  • Share Certificates: No early withdrawal or closing penalties.
  • Debit Card Replacement: Free overnight shipping.
  • No Transaction Fee: Temporarily suspending Savings and ACH transaction limits.
  • NSF Fee Refunds:  For qualifying members and circumstances.
  • ATM Withdrawals: $500 daily cash withdrawal limit.
  • Free Copies: Statement and check copies will be emailed upon request.
  • Night Drop: This is being checked multiple times throughout the day at every branch.
  • Mobile Banking: Deposit checks, pay bills, and transfer funds.
  • Online Banking: Transfer funds, pay bills, pay loans, view statements and balances.

Lending Support:

  • Loan Payment Extensions:   Payment extensions are available on all loan types excluding credit cards and line of credit products.    
  • State ECU Loan Pay: Fee waived for loan payments made by debit card using State ECU Loan Pay online or by phone at (800)983-7328.
  • Emergency Loans: Available up to $3,500 at 5.95%APR up to 24 months and 60 days to first payment.*
  • Mortgage Loans: 60 day extensions are available on mortgage loans with the exception of Home Equity Line of Credit.
  • Auto Loans: If purchasing a new or used vehicle, apply online to obtain a pre-approval and receive $150 with your first payment not due for 120 days. Refinance your current auto loan from another financial institution and receive $150 and 120 days of no payments. Call or visit SECUNM.ORG for more information on April 1st.**

Member Business Loan Support:

  • Six (6) months of interest only payments (or )
  • Two (2) months of deferred payments and three (3) month interest only payments

State ECU and the New Mexico Shutdown  -  3/24/2020

The governor’s mandate for all New Mexicans to stay home drives home how important it is to step up social distancing as a way to combat the spread of coronavirus. We are aware of how much your life is changing in drastic ways and empathize with the uncertainty. We are here if you need to reach out to us to discuss your loans, deposits, and cash flow—especially in light of your personal circumstance. We are aiming to be as flexible as possible to help with financial solutions today and going forward.
 
Members can continue to access their money in an assortment of methods such as ATMs, drive-thrus, debit/credit cards, online and mobile banking, mobile wallets, and more.  Thank you for your trust and loyalty, we are here to help make your financial transactions continue to run smoothly during this uncertain time. 

Service Availability - Effective Through April 10

To safeguard the health and safety of our employees and members as well as to help do our part to help mitigate the spread of the coronavirus, we have closed all of our lobbies to the general public. However, State ECU is operational—and we are here for you, even though we are doing business in a slightly different way for the time being. 
 
You can keep your financial life humming along with mobile banking, remote deposit, online banking, bill pay, TARA, and DocuSign. You can visit ATMs as well as use our drive-thru windows at all branches from 8:30 a.m.-5:30 p.m., Monday-Friday. Every branch has a night deposit drop, which is a great way to drop off deposits and payments. The drop boxes are emptied first thing in the morning, and hourly during business hours. In addition, our Call Center will be functioning at full capacity during this time. Situations that necessitate meeting with a member of State ECU will be handed on a case-by-case basis through a set appointment.
 

Drive Thru (full service during business hours)

Branch Lobby (by appointment only)

Branch Night Deposit Drops (checked during business hours)

Mortgage Center (by appointment only)

Website

Mobile Banking

  • Transfers Funds

  • Deposit Checks

  • Pay Bills

Mobile Wallets - Apple, Google, Samsung Pay

Online Banking

  • Transfer Funds

  • Pay Bills & Loans

TARA Telephone Banking 800-974-8272

Call Center 800-983-7328 (full service during business hours)

ATM Network

Your money is safe with State ECU

We understand that you have to adjust every day (sometimes moment by moment) to drastic changes in your everyday life. However, one thing you don’t have to worry about is the safety of your money with State ECU. Your credit union is fully backed by the full faith and credit of the U.S. government through the National Credit Union Administration (NCUA)—and deposits are insured up to at least $250,000 per individual depositor. We invite you to visit ncua.gov to learn more about share insurance. 

COVID-19 Resources

State of New Mexico

Control and Prevention (CDC)

World Health Organization (WHO)

Beware of frauds and scams

As the coronavirus continues to impact us all, we want to make sure that you don’t fall victim to ill-intentioned scams that create further turmoil in your life. It is an unfortunate reality that we have to be vigilant during this time of commotion. 
 
Here are some recent trends that have been detected in the financial community:
 
Imposter Scams—Scammers may pretend to be someone you trust. Do not send money or give out personal information in response to an unexpected request—whether it comes to you as a text, phone call, or email. Right now scams may pretend to be the Centers for Disease Control and Prevention, World Health Organization, etc.
 
Investment Scams—Be wary of COVID-19-related investment scams such as promotions that falsely claim products or services that can prevent, detect, or cure coronavirus. 
 
Product Scams—Be on the lookout about companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19.
 
Stimulus Check Scams—The FBI warns about an ongoing phishing campaign delivering spam that uses fake government stimulus checks as bait to steal personal info from potential victims. Government agencies are not sending unsolicited emails seeking your private information in order to send you money.
 
As a general rule, here are some other tips to help keep you and your money safe:
 
Don’t trust Caller-ID.—Scammers can create fake caller ID information. If you think the call is legitimate, ask for a number and contact to return the call.
 
Don’t pay upfront—You will never be asked to pay upfront for a credit or loan, prize, or job. Hang up immediately if you get such a call.
 
Fake jobs—We urge you to resist falling for false promises of passive income and other fake job opportunities. There are predators looking to capitalize on the current situation—don’t fall for it and especially don’t provide your personal information.
 
Don’t be rushed for a financial decision—Do your research and talk to someone you trust. Con artists may also threaten you or play on your fear.
 
Hang up on robocalls—These are not only annoying but they are also illegal. Hang up immediately.

We’re in this together

We will continue to monitor the situation and provide updates. Our goal is and will continue to be to serve you, our members, to the best of our ability during this time.

 

 

 

 

*Emergency Loans: Minimum rate of 5.95%APR (Annual Percentage Rate) max term 24 months. The first month’s payment may reflect a smaller or zero principal reduction due to the number of days of interest accrued from the closing date to the first payment date. Qualifications may apply.

**Auto Loans: Floor rate of 1.99% APR (Annual Percentage Rate) max term 80 months. The first month’s payment may reflect a smaller or zero principal reduction due to the number of days of interest accrued from the closing date to the first payment date. Loan must be active for a minimum of 12 months. New money only, minimum of $10,000. Qualifications may apply, visit www.secunm.org/autoloan for more details. OAC. Apply in branch or online. Offer Expires August 31, 2020.