COVID 19 Resources
Covid Update - Stay at Home Order Showing Positive Effects
As we continue to uphold our state’s stay-at-home initiative, our efforts are helping to keep our relative number of COVID-19 cases low. Good news everyone! According to Governor Lujan Grisham our response to our state’s public health emergency order is having the positive effect of “flattening our curve.” However at the same time she acknowledges that in order to keep heading in the right direction and keep New Mexicans safe, she has extended the state’s stay-at-home policy until May 15. At the right time, she intends to reopen the state in a safe, gradual manner that follows a health-first focus that is in line with the medical experts.
Governor Lujan Grisham explains that officials are working hard to lay the groundwork for “COVID-safe practices” so that businesses can protect employees and customers when businesses do reopen. In light of this news, State ECU is announcing some changes to our current operational practices.
Limited Lobby Access to Resume May 11
Starting May 11, we will allow limited lobby access to our members who require in-person financial transactions. Lobby hours will be 9 a.m. – 5 p.m., Monday through Wednesday; and 9 a.m. – 5:30 p.m., Thursday and Friday. We ask that you only enter the State ECU branches if you are free of any illness symptoms in order to keep staff and fellow members safe. We also ask that you please be patient and courteous as you do so. New safety protocols include:
- Limited capacity in the lobbies
- 6-feet distancing strictly upheld
- Potential staff delays for sanitizing
- Seniors are strongly encouraged to schedule appointments at 800-983-7328
- Anyone exhibiting illness is asked to not enter any branch lobby, instead please call 800-983-7328 for assistance
- Drive-thru will no longer issue cashier checks, please use the lobby
- Drive-thru transaction limits will again be enforced
Economic Impact Payments - Updated 4/21/2020
You may have already received (or will soon receive) a direct deposit into your State ECU account from the federal government as a result of the CARES Act. These stimulus payments (also known as Economic Impact Payments or EIPs) are designed to offer relief from unexpected financial stress during this crisis. The first round of 80 million payments were recently sent to taxpayers for whom the IRS had an approved direct deposit method as designated on 2018 or 2019 federal tax payments and refunds. These payments will continue in waves over the next few weeks. It is our understanding that the direct deposits will be made on Wednesdays for the next two weeks.
The federal government determines who is eligible for EIPs and what amount of financial help they will receive. https://www.irs.gov/coronavirus/economic-impact-payment-information-center#eligibility In addition, the IRS determines how these waves of payments are disbursed and State ECU does not have any knowledge or control over these payments.
We know how important these funds are to you and will process payments into your account as soon as we receive them from the government. For taxpayers who do not have designated direct deposit information with the government, paper checks will be issued. However, these payments will take longer than direct deposit payments. We encourage you to ensure that the IRS is set up with a direct deposit method to send your EIP payment (*see more information below).
Here is some more helpful information about the EIPs:
- If you have filed your 2018 or 2019 tax returns or have provided your bank account information through other federal programs such as Social Security, your stimulus payment will be directly deposited into your State ECU account.
- If you’re not sure which account you have set-up for direct deposit, please check your most recent tax return or talk to your tax preparer.
- *If you do not have a direct deposit set up from your 2019 or 2018 tax returns, you can use the IRS’s Economic Impact Payments portal to set up your direct deposit to receive your stimulus funds as soon as possible.
- The U.S. Department of the Treasury’s Bureau of the Fiscal Service will start printing and mailing EIP checks with an expected first pay date of April 24, 2020. Checks will be mailed daily beginning on April 18 until all checks are delivered. The estimated check volume is approximately 5-7 million checks per week. You will note in the memo field the words “Economic Impact Payment” on the first line.
- The federal government administers the Economic Impact Payments, and, as such, State ECU is unable to provide you information on the status of your deposit. The IRS has created an online tool, “Get My Payment,” that enables you to see the status of your payment.
- If you receive a physical check, you may use Mobile Check Deposit or visit one of our convenient Drive-Thru locations at State ECU branches to safely deposit your check into your account. Another option is to use State ECU’s Night Depository Boxes, which are emptied first thing in the morning as well as hourly throughout regular business hours.
- The IRS warns taxpayers to watch out for stimulus check scams. Remember the IRS will never call you asking to verify or provide your financial information so that you can receive payment.
Here are important links at the IRS to help you learn more about Economic Impact Payments.
Main Site - https://www.irs.gov/
Get My Payment - https://www.irs.gov/coronavirus/get-my-payment
Check Refund Status - https://www.irs.gov/refunds
IRS EIP Information - https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments
Taxes and IRA Information
Because of the coronavirus outbreak, the deadline to file taxes for tax year 2019 was extended from April 15 to July 15. This also means that the deadline to contribute to an IRA was extended. State ECU will accept prior-year IRA contributions until July 15 at 5:30 p.m.
Also the Coronavirus Aid, Relief and Economic Security (CARES) Act signed into law on March 27, 2020 states that individuals, including beneficiaries, are not required to take required minimum distributions (RMDs) from their IRAs in 2020.
In response to this change, we will be communicating this law change to IRA owners by mail. Any member that has not already taken their RMD for the 2020 tax year will receive an IRA 2020 RMD Waiver. These waivers are expected to be sent out timely but as late as the beginning of May as they are coming from our IRA Administrator. If you choose to waive your RMD, you will need to mail the form back to State ECU at 813 St. Michael’s Drive and we will promptly make changes to your account.
Bank from Home
The best way for you to connect with us at the moment is remotely. We truly miss your smile but know practicing the highest level of social distancing is critical to “flattening the curve” of this pandemic. While COVID-19 moves across the country and specific communities at slightly different paces (and rates), health care experts urge a renewed commitment to social distancing right now, since the peaks are estimated to be over the next few weeks. “If you’re able to spread out the infections over time you reduce mortality rates,” says Dr. Leana Wen, an emergency physician and public health professor at George Washington University. And that’s the goal, easing the strain on our health care system and saving lives. Social distancing keeps our staff and you, our members, safe!
We encourage you to communicate with us through our online channels on our website. It’s easy, convenient. In addition, online applications are available for a number of financial products such as applying for a mortgage or a home equity line of credit, opening a credit card, or applying for an auto loan.
The change to appointment-only for State ECU branch lobbies has been extended through April 30 , as mandated by Governor Lujan Grisham. Our drive thru windows at all branches are available 8:30 a.m.-5:30 p.m., Monday-Friday. Every branch also has a night deposit drop, which is a great way to drop off deposits and payments.
Tired of waiting in the drive thru? Most transactions can be done from the comfort of your home with State ECU Mobile Banking. Here are three simple steps to easily get mobile banking up and running:
- Download & launch State ECU NM Mobile Banking
- Enter the same login/password used for Online Banking
- Enjoy banking from home.
Changes to Service Fees, Account and Loan Assistance - 3/30/2020
We want to take this time to recognize the impact COVID-19 has had, and will have, to the finances of our members and our local communities. If you're facing financial hardship due to an interruption in your income, we will work with you to ease the burden of your payments. We advise using our Schedule a Meeting form online and a Member Representative will get in touch with you. Calling is an option, but please be aware that hold times could be longer than normal. We will do our best to take your call as quickly as possible.With a focus on supporting you in this tough time, below are changes in effect to provide relief and increased peace of mind for you.
- Schedule a meeting online – Quick and easy.
- Loan and new account applications available online
- Operations & Technical Support: 800-983-7328
- Mortgage: 954-3474
- Share Certificates: No early withdrawal or closing penalties.
- No Transaction Fee: Temporarily suspending Savings and ACH transaction limits.
- NSF Fee Refunds: For qualifying members and circumstances.
- ATM Withdrawals: $500 daily cash withdrawal limit.
- Free Copies: Statement and check copies will be emailed upon request.
- Night Drop: This is being checked multiple times throughout the day at every branch.
- Mobile Banking: Deposit checks, pay bills, and transfer funds.
- Online Banking: Transfer funds, pay bills, pay loans, view statements and balances.
- Loan Payment Extensions: Payment extensions are available on all loan types excluding credit cards and line of credit products.
- State ECU Loan Pay: Fee waived for loan payments made by debit card using State ECU Loan Pay online or by phone at (800)983-7328.
- Emergency Loans: Available up to $3,500 at 5.95%APR up to 24 months and 60 days to first payment.*
- Mortgage Loans: 30 day extensions are available on mortgage loans with the exception of Home Equity Line of Credit.
- Auto Loans: If purchasing a new or used vehicle, apply online to obtain a pre-approval and receive $150 with your first payment not due for 120 days. Refinance your current auto loan from another financial institution and receive $150 and 120 days of no payments. Call or visit SECUNM.ORG for more information on April 1st.**
Member Business Loan Support:
- Six (6) months of interest only payments (or )
- Two (2) months of deferred payments and three (3) month interest only payments
- SBA Paycheck Protection Program Form and Application
State ECU and the New Mexico Shutdown - 3/24/2020
The governor’s mandate for all New Mexicans to stay home drives home how important it is to step up social distancing as a way to combat the spread of coronavirus. We are aware of how much your life is changing in drastic ways and empathize with the uncertainty. We are here if you need to reach out to us to discuss your loans, deposits, and cash flow—especially in light of your personal circumstance. We are aiming to be as flexible as possible to help with financial solutions today and going forward.
Members can continue to access their money in an assortment of methods such as ATMs, drive-thrus, debit/credit cards, online and mobile banking, mobile wallets, and more. Thank you for your trust and loyalty, we are here to help make your financial transactions continue to run smoothly during this uncertain time.
Service Availability - Effective Through May 10
To safeguard the health and safety of our employees and members as well as to help do our part to help mitigate the spread of the coronavirus, we have closed all of our lobbies to the general public. However, State ECU is operational—and we are here for you, even though we are doing business in a slightly different way for the time being.
You can keep your financial life humming along with mobile banking, remote deposit, online banking, bill pay, TARA, and DocuSign. You can visit ATMs as well as use our drive-thru windows at all branches from 8:30 a.m.-5:30 p.m., Monday-Friday. Every branch has a night deposit drop, which is a great way to drop off deposits and payments. The drop boxes are emptied first thing in the morning, and hourly during business hours. In addition, our Call Center will be functioning at full capacity during this time. Situations that necessitate meeting with a member of State ECU will be handed on a case-by-case basis through a set appointment.
Drive Thru (full service during business hours)
Branch Lobby (by appointment only)
Branch Night Deposit Drops (checked during business hours)
Mortgage Center (by appointment only)
Mobile Wallets - Apple, Google, Samsung Pay
Pay Bills & Loans
TARA Telephone Banking 800-974-8272
Operations & Technical Support 800-983-7328 (full service during business hours)
Your money is safe with State ECU
We understand that you have to adjust every day (sometimes moment by moment) to drastic changes in your everyday life. However, one thing you don’t have to worry about is the safety of your money with State ECU. Your credit union is fully backed by the full faith and credit of the U.S. government through the National Credit Union Administration (NCUA)—and deposits are insured up to at least $250,000 per individual depositor. We invite you to visit ncua.gov to learn more about share insurance.
Beware of frauds and scams
As the coronavirus continues to impact us all, we want to make sure that you don’t fall victim to ill-intentioned scams that create further turmoil in your life. It is an unfortunate reality that we have to be vigilant during this time of commotion.
Here are some recent trends that have been detected in the financial community:
Imposter Scams—Scammers may pretend to be someone you trust. Do not send money or give out personal information in response to an unexpected request—whether it comes to you as a text, phone call, or email. Right now scams may pretend to be the Centers for Disease Control and Prevention, World Health Organization, etc.
Investment Scams—Be wary of COVID-19-related investment scams such as promotions that falsely claim products or services that can prevent, detect, or cure coronavirus.
Product Scams—Be on the lookout about companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19.
Stimulus Check Scams—The FBI warns about an ongoing phishing campaign delivering spam that uses fake government stimulus checks as bait to steal personal info from potential victims. Government agencies are not sending unsolicited emails seeking your private information in order to send you money.
As a general rule, here are some other tips to help keep you and your money safe:
Don’t trust Caller-ID.—Scammers can create fake caller ID information. If you think the call is legitimate, ask for a number and contact to return the call.
Don’t pay upfront—You will never be asked to pay upfront for a credit or loan, prize, or job. Hang up immediately if you get such a call.
Fake jobs—We urge you to resist falling for false promises of passive income and other fake job opportunities. There are predators looking to capitalize on the current situation—don’t fall for it and especially don’t provide your personal information.
Don’t be rushed for a financial decision—Do your research and talk to someone you trust. Con artists may also threaten you or play on your fear.
Hang up on robocalls—These are not only annoying but they are also illegal. Hang up immediately.
We’re in this together
We will continue to monitor the situation and provide updates. Our goal is and will continue to be to serve you, our members, to the best of our ability during this time.
*Emergency Loans: Minimum rate of 5.95%APR (Annual Percentage Rate) max term 24 months. The first month’s payment may reflect a smaller or zero principal reduction due to the number of days of interest accrued from the closing date to the first payment date. Qualifications may apply.
**Auto Loans: Floor rate of 1.99% APR (Annual Percentage Rate) max term 80 months. The first month’s payment may reflect a smaller or zero principal reduction due to the number of days of interest accrued from the closing date to the first payment date. Loan must be active for a minimum of 12 months. New money only, minimum of $10,000. Qualifications may apply, visit www.secunm.org/autoloan for more details. OAC. Apply in branch or online. Offer Expires August 31, 2020.