COVID 19 Resources
Update October 7, 2020
Throughout the novel coronavirus pandemic, we’ve remained dedicated to serving you, our members, as well as the broader community. Our annual Children's Miracle Network Fundraiser, and its associated event, Cars for Kids, have raised critical funds for UNM Children’s Hospital. The hospital distributes the funds where they are most needed, from supporting research and training, to paying for uncompensated care, all in an effort to save and improve the lives of as many children as possible. The hospital’s needs don’t stop during a pandemic. In fact, they grow. So, it’s up to businesses like ours — and all of us as New Mexicans — to continue to provide this vital funding.
Because your health and safety remain our priority, we’re finding new ways to serve in the pandemic era. This year, we’re taking our Children's Miracle Network fundraiser online, with a new dedicated website for donations and a virtual event.
After two years of in-person Cars for Kids events, this year the car show will be virtual. Car owners from across the state will face off in a friendly online competition via State ECU’s social media communities on Facebook, Twitter and Instagram. Tune into your favorite social media site for glamor shots of classic cars, and those with eye-catching paint jobs and modifications. The public will vote on each round and will ultimately decide the winner. But win or lose, all the competitors will know they are contributing to children's health across the state.
We’re supporting the same great cause, via our online donation platform. Since 1983, Children’s Miracle Network Hospitals has raised more than $5 billion — most of it a dollar at a time. We encourage you to give what you because every dollar counts and every dollar benefits UNM Children's Hospital and children right here in New Mexico.
Of course, as we continue to help the community, we’re also here for you, our members. You can rest assured that our branches are following safe practices to protect both members and staff. While we’re delighted to see you in person, we understand that you may prefer remote and mobile banking options. Our free State ECU app (iOS or Android) helps you to quickly conduct banking activities anytime, anywhere. You can check your balances, pay bills, or transfer money while staying safe and socially distant.
Update September 4, 2020
With the is COVID-19 public health emergency still unfolding, the back-to-school season has looked a little differently this year for our members and our employees. We saw the challenges working parents are confronting during COVID-19, and we didn’t want our employees to make difficult decisions between their jobs and their children. We set up education labs at each of our eight branch locations and staffed them with a tutor who can oversee employees’ children’s distance learning while their parents continue serving our members.
You may see these virtual classrooms if you choose to conduct in-person financial transactions via our branch lobbies. Our top priority remains your health, so we’re serving you while continuing to follow the latest health orders and objective information regarding safety. Please be mindful of the protocols in place when visiting our branch locations, which include limited capacity and physical distancing. Remote banking with the State ECU Mobile Banking app remains the easiest way to conduct common transactions during this uncertain time. It’s available anytime, anywhere.
Our community is in this together. State ECU members showed that in a big way with the State ECU Covid Relief Fund. Members and the community raised funds to benefit local non-profits, and State ECU matched those funds dollar for dollar. In total, our community raised $21,600. The funds were divided equally, in $2,700 grants, to eight non-profits that have played pivotal roles during the COVID-19 pandemic, including organizations such as St. Felix Food Pantry in Rio Rancho and Samaritan House in Las Vegas.
News from around New Mexico
As New Mexico continues to respond to the COVID-19 pandemic, there are several indications we’re controlling the spread of the novel coronavirus. According to Human Services Secretary David Scrase, M.D., the state “has seen success in suppressing the virus while also maintaining essential virus-response and health care resources over the course of the late summer.” The state’s overall test positivity rate, average case counts, and hospitalizations are trending down. That’s welcome news! The state is even preparing to begin dispensing a vaccine to frontline health care workers and nursing home residents as soon as one is available.
State health orders continue to reflect the downward trends in cases. For example, the latest executive order addressed the travel and the hospitality industries. The 14-day quarantine mandate was lifted for individuals arriving from states with lower positivity rates, such as neighboring Colorado. Additionally, allowed occupancy rates continue to rise. Lodgings that have been certified with COVID-Safe Practices to expand occupancy to 75 percent. Retail stores, and food and drink establishments, including restaurants, breweries, and cafes, may fill up 25% of their indoor capacity as long as they adhere to COVID-Safe Practices. As these health orders evolve, we’ll update our practices to continue to serve you.
Bank from Home
The best way for you to connect with us at the moment is via remote banking. While COVID-19 moves across the country and specific communities at slightly different paces (and rates), health care experts urge a continued commitment to social distancing. Social distancing keeps our staff and you, our members, safe!
We are here if you need to reach out to us to discuss your loans, deposits, and cash flow—especially in light of your personal circumstance. We are aiming to be as flexible as possible to help with financial solutions today and going forward.
Members can continue to access their money in an assortment of methods such as ATMs, drive-thrus, debit/credit cards, online and mobile banking, mobile wallets, and in person at our branches. Thank you for your trust and loyalty, we are here to help make your financial transactions continue to run smoothly during this uncertain time. Our drive-thru windows at all branches are available 8:30 a.m.-5:30 p.m., Monday-Friday. Every branch also has a night deposit drop, which is a great no-contact way to drop off deposits and payments.
We encourage you to communicate with us through our online channels on our website. It’s easy, convenient. In addition, online applications are available for a number of financial products such as applying for a mortgage or a home equity line of credit, opening a credit card, or applying for an auto loan.
Tired of waiting in line? Most transactions can be done from the comfort of your home with State ECU Mobile Banking. Here are three simple steps to easily get mobile banking up and running:
- Download & launch State ECU NM Mobile Banking
- Enter the same login/password used for Online Banking
- Enjoy banking from home.
Even if you are not able to visit us in person, you can keep your financial life humming along with mobile banking, remote deposit, online banking, bill pay, TARA, and DocuSign. State ECU offers a variety of banking options so you can pick the ones that work best for you.
Drive Thru (regular business hours)
Branch Lobby (regular business hours)
Branch Night Deposit Drops (checked during business hours)
Mortgage Center (regular business hours)
Mobile Wallets - Apple, Google, Samsung Pay
Pay Bills & Loans
TARA Telephone Banking 800-974-8272
Operations & Technical Support 800-983-7328 (during business hours)
Your money is safe with State ECU
We understand that you have to adjust every day (sometimes moment by moment) to drastic changes in your everyday life. However, one thing you don’t have to worry about is the safety of your money with State ECU. Your credit union is fully backed by the full faith and credit of the U.S. government through the National Credit Union Administration (NCUA)—and deposits are insured up to at least $250,000 per individual depositor. We invite you to visit ncua.gov to learn more about share insurance.
Beware of frauds and scams
As the coronavirus continues to impact us all, we want to make sure that you don’t fall victim to ill-intentioned scams that create further turmoil in your life. It is an unfortunate reality that we have to be vigilant during this time of commotion.
Here are some recent trends that have been detected in the financial community:
Imposter Scams—Scammers may pretend to be someone you trust. Do not send money or give out personal information in response to an unexpected request—whether it comes to you as a text, phone call, or email. Right now scams may pretend to be the Centers for Disease Control and Prevention, World Health Organization, etc.
Investment Scams—Be wary of COVID-19-related investment scams such as promotions that falsely claim products or services that can prevent, detect, or cure coronavirus.
Product Scams—Be on the lookout about companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19.
Stimulus Check Scams—The FBI warns about an ongoing phishing campaign delivering spam that uses fake government stimulus checks as bait to steal personal info from potential victims. Government agencies are not sending unsolicited emails seeking your private information in order to send you money.
As a general rule, here are some other tips to help keep you and your money safe:
Don’t trust Caller-ID.—Scammers can create fake caller ID information. If you think the call is legitimate, ask for a number and contact to return the call.
Don’t pay upfront—You will never be asked to pay upfront for a credit or loan, prize, or job. Hang up immediately if you get such a call.
Fake jobs—We urge you to resist falling for false promises of passive income and other fake job opportunities. There are predators looking to capitalize on the current situation—don’t fall for it and especially don’t provide your personal information.
Don’t be rushed for a financial decision—Do your research and talk to someone you trust. Con artists may also threaten you or play on your fear.
Hang up on robocalls—These are not only annoying but they are also illegal. Hang up immediately.
We’re in this together
We will continue to monitor the situation and provide updates. Our goal is and will continue to be to serve you, our members, to the best of our ability during this time.