COVID 19 Resources
Update February 3, 2021
COVID-19 vaccine distribution is progressing. As of January 26, New Mexico had administered 216,913 doses, with one of the highest vaccine administration rates in the country. The state remains in the second phase, known as 1B, of its vaccine distribution plan. This phase is open to persons aged 75 and older, as well as persons aged 16 and up who are at risk of COVID complications. Vaccines will continue to roll out to other groups through the spring and summer. New Mexicans can pre-register for the vaccine online; they will be contacted to schedule an appointment to receive it when they are eligible. Residents can also call the vaccine hotline at 1-855-600-3453.
Restrictions in some New Mexico counties have begun to lift as the state continues to operate under the three-tiered “Red to Green Framework.” As of January 27, eight counties were operating at yellow or green levels, while the remaining counties continued within the red, most severe, tier.
The CDC is currently tracking three COVID-19 variants closely. According to the CDC, “These variants seem to spread more easily and quickly than other variants, which may lead to more cases of COVID-19. … Rigorous and increased compliance with public health mitigation strategies, such as vaccination, physical distancing, use of masks, hand hygiene, and isolation and quarantines, will be essential to limiting the spread.”
All of our locations continue to be open in order to serve you and your financial needs. And remember, during this time when the public is advised to avoid crowds, Mobile Banking, Remote Deposit, Online Banking, Bill Pay, TARA and DocuSign are excellent options that can meet most of our members' needs. Please let us know how we can be of service.
Update January 21, 2021
As we continue to stay apprised of the current public health orders, we currently have all lobbies open to the public with full services available to our members. It appears that vaccine distribution is moving forward and we were excited to hear that on December 14th, healthcare workers across New Mexico began receiving the COVID-19 vaccine. As you may know, the state moved into the second phase of distribution the first part of January and vaccines will continue to roll out to other groups through the spring and summer. For more information on phase distribution, visit the NM Department of Health at https://cv.nmhealth.org/covid-vaccine/ New Mexicans can now register to receive the vaccine when eligible and can do so on the following link http://cvvaccine.nmhealth.org/.
We are confident that as we move into this new year and people are getting vaccinated, we will begin to see more businesses opening around the state. With that being said, we will continue to provide full service to our members in both our lobbies as well as drive-through windows, while taking all precautions and following all public health protocols. For those members that do not yet feel comfortable coming into our lobbies, we encourage the use of our Mobile Banking services, and certainly, we are here to help you navigate the process. We are currently in the middle of our Mobile Sweepstakes Campaign promoting all Mobile Banking products. You can view sweepstakes details by clicking this link!
It has been good seeing all the familiar faces and we certainly look forward to seeing more of you as time goes by. We will continue to keep you up-to-date as we consider our branch operations and will keep you informed about any changes to in-person services. Don’t hesitate to let us know how we can help you!
Statewide COVID-19 news
As of mid-January, the State of New Mexico continues to operate under a three-tiered protocol within the “Red to Green Framework.” These health orders are applied county-by-county based on gating measures. The most restrictive, red-level regulations apply to counties with the highest number of cases of COVID-19 per capita and the highest positivity rates. Counties are able to move to lower, yellow and green, tiers as these numbers decrease. Two counties, Harding and Union, have achieved green and yellow status, respectively. All other counties remain in the red level.
On January 13, New Mexico reported its first case of the B117 coronavirus variant, which has shown to be more contagious than other variants. However, there is no evidence that the variant has an impact on the severity of COVID-19 cases.
Update December 29, 2020
Lobbies are re-opened at all branches statewide
All of our lobbies are once again open to the general public. We are always happy to see our members in person, but if you would prefer to stay home during this time when the public is advised to avoid crowds, Mobile Banking, Remote Deposit, Online Banking, Bill Pay, TARA and DocuSign are excellent options that can meet most of our members' banking needs. Best of all, they are convenient and easy to use, and they are available 24/7!
We will continue to monitor the situation and provide information about the steps we are taking. Even in these uncertain times, we are in this together. We're proud to be a part of our communities and we are honored to serve our members in good times and in challenging times. We look forward to the day this pandemic is over, and hope that you and your loved ones stay safe and healthy until then.
December 2020 Stimulus Checks - What You Need to Know
You may soon begin receiving the second round of Economic Impact Payment (EIP) deposits into your State ECU account from the federal government. These Coronavirus Response and Relief Supplemental Appropriations Act payments are designed to offer some financial relief during this continuing crisis. The IRS payments are said to be much quicker this time around—with most payments being disbursed immediately and completed by the end of January. The IRS emphasizes that there is no action required by eligible individuals to receive this second payment. Please be advised that State ECU does not have any control over these payments or the timeliness of their receipt.
The federal government has announced that each eligible household will receive $600 per adult and $600 per child—an overall reduction from the first round of EIPs that provided $1,200 per adult and $500 per child. In general, if you have adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns you will receive the full amount of the second payment. For filers with income above these amounts, the payment amount is reduced.
Some of you may see the direct deposit payments in your State ECU accounts before the official payment date of January 4, 2021. The IRS had stated that all direct deposit payments must be received by January 15, 2021. If your payment is not received by direct deposit and you are eligible for one, you should carefully monitor your mail for a paper check or debit card during the month of January.
We know how important these funds are to you and will process payments into your account as soon as we receive them from the government. Here is some more helpful information about the EIPs:
- If you have filed your 2019 tax returns or have provided your bank account information through other federal programs such as Social Security, your stimulus payment will be directly deposited into your State ECU account.
- Payments are automatic for eligible taxpayers who filed a 2019 tax return, those who receive Social Security retirement, survivor or disability benefits (SSDI), Railroad Retirement benefits as well as Supplemental Security Income (SSI) and Veterans Affairs beneficiaries who didn’t file a tax return.
- If you’re not sure which account you have set-up for direct deposit, please check your most recent tax return or talk to your tax preparer.
- The U.S. Department of the Treasury’s Bureau of the Fiscal Service will start printing and mailing EIP checks (and debit cards) with an expected first mail date of Dec. 30 2020. The check will have identifying text in the memo field stating “Economic Impact Payment;” the EIP debit card will be a Visa card with the name MetaBank N.A. on the back.
- You cannot set up a direct deposit this time around—the portal for doing so has been closed.
- If you recently changed banks and direct deposit information, expect to receive a check or debit card.
- If you are eligible for a stimulus payment and do not receive a direct deposit, check, or debit card you can request a $600 refund when filing your 2020 tax returns. Please discuss this with your tax preparer.
- The upper income limit for individuals and families to be eligible for payment is lower this time around than with the previous CARES Act payment. Therefore, some people who qualified for an EIP payment previously will not be eligible for an EIP payment under this new COVID relief package.
- The federal government administers the Economic Impact Payments, and, as such, State ECU is unable to provide you information on the status of your deposit. The IRS is in the process of updating its online tool, “Get My Payment,” that enables you to see the status of your payment. https://www.irs.gov/coronavirus/get-my-payment
- If you receive a physical check, you may use Mobile Check Deposit or visit one of our convenient Drive-Thru locations at State ECU branches to safely deposit your check into your account.
- The IRS warns taxpayers to watch out for stimulus check scams. Remember the IRS will never call you asking to verify or provide your financial information so that you can receive payment.
- Here are important links at the IRS to help you learn more about Economic Impact Payments.
Main Site - https://www.irs.gov/
Get My Payment - https://www.irs.gov/coronavirus/get-my-payment
IRS Coronavirus - https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments
We are committed to keeping you informed and supported. Please check the State ECU website regularly for updates to service availability, scams, and frauds, and other resources to help during this time. Thank you for your membership.
Drive Thru (full service during business hours)
Branch Lobby (by appointment only)
Mortgage Center (by appointment only)
- Transfer Funds
- Deposit Checks
- Pay Bills
- Transfer Funds
- Pay Bills & Loans
TARA Telephone Banking
Call Center 800-983-7328 (full service during business hours)
We’re in this together. We will continue to monitor the situation and provide updates. Our goal is and will continue to be to serve you, our members, to the best of our ability during this time. Thank you for your understanding.
Update October 7, 2020
Throughout the novel coronavirus pandemic, we’ve remained dedicated to serving you, our members, as well as the broader community. Our annual Children's Miracle Network Fundraiser, and its associated event, Cars for Kids, have raised critical funds for UNM Children’s Hospital. The hospital distributes the funds where they are most needed, from supporting research and training, to paying for uncompensated care, all in an effort to save and improve the lives of as many children as possible. The hospital’s needs don’t stop during a pandemic. In fact, they grow. So, it’s up to businesses like ours — and all of us as New Mexicans — to continue to provide this vital funding.
Because your health and safety remain our priority, we’re finding new ways to serve in the pandemic era. This year, we’re taking our Children's Miracle Network fundraiser online, with a new dedicated website for donations and a virtual event.
After two years of in-person Cars for Kids events, this year the car show will be virtual. Car owners from across the state will face off in a friendly online competition via State ECU’s social media communities on Facebook, Twitter and Instagram. Tune into your favorite social media site for glamor shots of classic cars, and those with eye-catching paint jobs and modifications. The public will vote on each round and will ultimately decide the winner. But win or lose, all the competitors will know they are contributing to children's health across the state.
We’re supporting the same great cause, via our online donation platform. Since 1983, Children’s Miracle Network Hospitals has raised more than $5 billion — most of it a dollar at a time. We encourage you to give what you because every dollar counts and every dollar benefits UNM Children's Hospital and children right here in New Mexico.
Of course, as we continue to help the community, we’re also here for you, our members. You can rest assured that our branches are following safe practices to protect both members and staff. While we’re delighted to see you in person, we understand that you may prefer remote and mobile banking options. Our free State ECU app (iOS or Android) helps you to quickly conduct banking activities anytime, anywhere. You can check your balances, pay bills, or transfer money while staying safe and socially distant.
Update September 4, 2020
With the is COVID-19 public health emergency still unfolding, the back-to-school season has looked a little differently this year for our members and our employees. We saw the challenges working parents are confronting during COVID-19, and we didn’t want our employees to make difficult decisions between their jobs and their children. We set up education labs at each of our eight branch locations and staffed them with a tutor who can oversee employees’ children’s distance learning while their parents continue serving our members.
You may see these virtual classrooms if you choose to conduct in-person financial transactions via our branch lobbies. Our top priority remains your health, so we’re serving you while continuing to follow the latest health orders and objective information regarding safety. Please be mindful of the protocols in place when visiting our branch locations, which include limited capacity and physical distancing. Remote banking with the State ECU Mobile Banking app remains the easiest way to conduct common transactions during this uncertain time. It’s available anytime, anywhere.
Our community is in this together. State ECU members showed that in a big way with the State ECU Covid Relief Fund. Members and the community raised funds to benefit local non-profits, and State ECU matched those funds dollar for dollar. In total, our community raised $21,600. The funds were divided equally, in $2,700 grants, to eight non-profits that have played pivotal roles during the COVID-19 pandemic, including organizations such as St. Felix Food Pantry in Rio Rancho and Samaritan House in Las Vegas.
News from around New Mexico
As New Mexico continues to respond to the COVID-19 pandemic, there are several indications we’re controlling the spread of the novel coronavirus. According to Human Services Secretary David Scrase, M.D., the state “has seen success in suppressing the virus while also maintaining essential virus-response and health care resources over the course of the late summer.” The state’s overall test positivity rate, average case counts, and hospitalizations are trending down. That’s welcome news! The state is even preparing to begin dispensing a vaccine to frontline health care workers and nursing home residents as soon as one is available.
State health orders continue to reflect the downward trends in cases. For example, the latest executive order addressed the travel and the hospitality industries. The 14-day quarantine mandate was lifted for individuals arriving from states with lower positivity rates, such as neighboring Colorado. Additionally, allowed occupancy rates continue to rise. Lodgings that have been certified with COVID-Safe Practices to expand occupancy to 75 percent. Retail stores, and food and drink establishments, including restaurants, breweries, and cafes, may fill up 25% of their indoor capacity as long as they adhere to COVID-Safe Practices. As these health orders evolve, we’ll update our practices to continue to serve you.
Bank from Home
The best way for you to connect with us at the moment is via remote banking. While COVID-19 moves across the country and specific communities at slightly different paces (and rates), health care experts urge a continued commitment to social distancing. Social distancing keeps our staff and you, our members, safe!
We are here if you need to reach out to us to discuss your loans, deposits, and cash flow—especially in light of your personal circumstance. We are aiming to be as flexible as possible to help with financial solutions today and going forward.
Members can continue to access their money in an assortment of methods such as ATMs, drive-thrus, debit/credit cards, online and mobile banking, mobile wallets, and in person at our branches. Thank you for your trust and loyalty, we are here to help make your financial transactions continue to run smoothly during this uncertain time. Our drive-thru windows at all branches are available 8:30 a.m.-5:30 p.m., Monday-Friday. Every branch also has a night deposit drop, which is a great no-contact way to drop off deposits and payments.
We encourage you to communicate with us through our online channels on our website. It’s easy, convenient. In addition, online applications are available for a number of financial products such as applying for a mortgage or a home equity line of credit, opening a credit card, or applying for an auto loan.
Tired of waiting in line? Most transactions can be done from the comfort of your home with State ECU Mobile Banking. Here are three simple steps to easily get mobile banking up and running:
- Download & launch State ECU NM Mobile Banking
- Enter the same login/password used for Online Banking
- Enjoy banking from home.
Even if you are not able to visit us in person, you can keep your financial life humming along with mobile banking, remote deposit, online banking, bill pay, TARA, and DocuSign. State ECU offers a variety of banking options so you can pick the ones that work best for you.
Drive Thru (regular business hours)
Branch Lobby (regular business hours)
Branch Night Deposit Drops (checked during business hours)
Mortgage Center (regular business hours)
Mobile Wallets - Apple, Google, Samsung Pay
Pay Bills & Loans
TARA Telephone Banking 800-974-8272
Operations & Technical Support 800-983-7328 (during business hours)
Your money is safe with State ECU
We understand that you have to adjust every day (sometimes moment by moment) to drastic changes in your everyday life. However, one thing you don’t have to worry about is the safety of your money with State ECU. Your credit union is fully backed by the full faith and credit of the U.S. government through the National Credit Union Administration (NCUA)—and deposits are insured up to at least $250,000 per individual depositor. We invite you to visit ncua.gov to learn more about share insurance.
Beware of frauds and scams
As the coronavirus continues to impact us all, we want to make sure that you don’t fall victim to ill-intentioned scams that create further turmoil in your life. It is an unfortunate reality that we have to be vigilant during this time of commotion.
Here are some recent trends that have been detected in the financial community:
Imposter Scams—Scammers may pretend to be someone you trust. Do not send money or give out personal information in response to an unexpected request—whether it comes to you as a text, phone call, or email. Right now scams may pretend to be the Centers for Disease Control and Prevention, World Health Organization, etc.
Investment Scams—Be wary of COVID-19-related investment scams such as promotions that falsely claim products or services that can prevent, detect, or cure coronavirus.
Product Scams—Be on the lookout about companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19.
Stimulus Check Scams—The FBI warns about an ongoing phishing campaign delivering spam that uses fake government stimulus checks as bait to steal personal info from potential victims. Government agencies are not sending unsolicited emails seeking your private information in order to send you money.
As a general rule, here are some other tips to help keep you and your money safe:
Don’t trust Caller-ID.—Scammers can create fake caller ID information. If you think the call is legitimate, ask for a number and contact to return the call.
Don’t pay upfront—You will never be asked to pay upfront for a credit or loan, prize, or job. Hang up immediately if you get such a call.
Fake jobs—We urge you to resist falling for false promises of passive income and other fake job opportunities. There are predators looking to capitalize on the current situation—don’t fall for it and especially don’t provide your personal information.
Don’t be rushed for a financial decision—Do your research and talk to someone you trust. Con artists may also threaten you or play on your fear.
Hang up on robocalls—These are not only annoying but they are also illegal. Hang up immediately.
We’re in this together
We will continue to monitor the situation and provide updates. Our goal is and will continue to be to serve you, our members, to the best of our ability during this time.