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COVID 19 Resources

Update September 4, 2020

With the is COVID-19 public health emergency still unfolding, the back-to-school season has looked a little differently this year for our members and our employees. We saw the challenges working parents are confronting during COVID-19, and we didn’t want our employees to make difficult decisions between their jobs and their children. We set up education labs at each of our eight branch locations and staffed them with a tutor who can oversee employees’ children’s distance learning while their parents continue serving our members.

You may see these virtual classrooms if you choose to conduct in-person financial transactions via our branch lobbies. Our top priority remains your health, so we’re serving you while continuing to follow the latest health orders and objective information regarding safety. Please be mindful of the protocols in place when visiting our branch locations, which include limited capacity and physical distancing. Remote banking with the State ECU Mobile Banking app remains the easiest way to conduct common transactions during this uncertain time. It’s available anytime, anywhere.

Our community is in this together. State ECU members showed that in a big way with the State ECU Covid Relief Fund. Members and the community raised funds to benefit local non-profits, and State ECU matched those funds dollar for dollar. In total, our community raised $21,600. The funds were divided equally, in $2,700 grants, to eight non-profits that have played pivotal roles during the COVID-19 pandemic, including organizations such as St. Felix Food Pantry in Rio Rancho and Samaritan House in Las Vegas.

News from around New Mexico

As New Mexico continues to respond to the COVID-19 pandemic, there are several indications we’re controlling the spread of the novel coronavirus. According to Human Services Secretary David Scrase, M.D., the state “has seen success in suppressing the virus while also maintaining essential virus-response and health care resources over the course of the late summer.” The state’s overall test positivity rate, average case counts, and hospitalizations are trending down. That’s welcome news! The state is even preparing to begin dispensing a vaccine to frontline health care workers and nursing home residents as soon as one is available. 

State health orders continue to reflect the downward trends in cases. For example, the latest executive order addressed the travel and the hospitality industries. The 14-day quarantine mandate was lifted for individuals arriving from states with lower positivity rates, such as neighboring Colorado. Additionally, allowed occupancy rates continue to rise. Lodgings that have been certified with COVID-Safe Practices to expand occupancy to 75 percent. Retail stores, and food and drink establishments, including restaurants, breweries, and cafes, may fill up 25% of their indoor capacity as long as they adhere to COVID-Safe Practices. As these health orders evolve, we’ll update our practices to continue to serve you.

Bank from Home

The best way for you to connect with us at the moment is via remote banking. While COVID-19 moves across the country and specific communities at slightly different paces (and rates), health care experts urge a continued commitment to social distancing. Social distancing keeps our staff and you, our members, safe!

We are here if you need to reach out to us to discuss your loans, deposits, and cash flow—especially in light of your personal circumstance. We are aiming to be as flexible as possible to help with financial solutions today and going forward.

Members can continue to access their money in an assortment of methods such as ATMs, drive-thrus, debit/credit cards, online and mobile banking, mobile wallets, and more.  Thank you for your trust and loyalty, we are here to help make your financial transactions continue to run smoothly during this uncertain time. Our drive-thru windows at all branches are available 8:30 a.m.-5:30 p.m., Monday-Friday. Every branch also has a night deposit drop, which is a great way to drop off deposits and payments.

We encourage you to communicate with us through our online channels on our website. It’s easy, convenient. In addition, online applications are available for a number of financial products such as applying for a mortgage or a home equity line of credit, opening a credit card, or applying for an auto loan.

Tired of waiting in the drive-thru? Most transactions can be done from the comfort of your home with State ECU Mobile Banking. Here are three simple steps to easily get mobile banking up and running:

  1. Download & launch State ECU NM Mobile Banking
  2. Enter the same login/password used for Online Banking
  3. Enjoy banking from home.

You can keep your financial life humming along with mobile banking, remote deposit, online banking, bill pay, TARA, and DocuSign. You can visit ATMs as well as use our drive-thru windows at all branches from 8:30 a.m.-5:30 p.m., Monday-Friday. Every branch has a night deposit drop, which is a great way to drop off deposits and payments. The drop boxes are emptied first thing in the morning, and hourly during business hours. In addition, our Call Center will be functioning at full capacity during this time. Situations that necessitate meeting with a member of State ECU will be handed on a case-by-case basis through a set appointment.

Drive Thru (full service during business hours)

Branch Lobby (by appointment only)

Branch Night Deposit Drops (checked during business hours)

Mortgage Center (by appointment only)


Mobile Banking

  • Transfers Funds

  • Deposit Checks

  • Pay Bills

Mobile Wallets - Apple, Google, Samsung Pay

Online Banking

  • Transfer Funds

  • Pay Bills & Loans

TARA Telephone Banking 800-974-8272

Operations & Technical Support 800-983-7328 (full service during business hours)

ATM Network

Covid Relief Fund

As part of our ongoing commitment to our communities State ECU teamed up with eight amazing local non-profit organizations to raise funds for covid relief. State ECU matched $10,000 in donations, and together with our members, raised a total of $21,600 to help people right here in New Mexico.

Taxes and IRA Information

Because of the coronavirus outbreak, the deadline to file taxes for tax year 2019 was extended from April 15 to July 15. This also means that the deadline to contribute to an IRA was extended. State ECU will accept prior-year IRA contributions until July 15 at 5:30 p.m. 

Also the Coronavirus Aid, Relief and Economic Security (CARES) Act signed into law on March 27, 2020 states that individuals, including beneficiaries, are not required to take required minimum distributions (RMDs) from their IRAs in 2020.

In response to this change, we will be communicating this law change to IRA owners by mail. Any member that has not already taken their RMD for the 2020 tax year will receive an IRA 2020 RMD Waiver. These waivers are expected to be sent out timely but as late as the beginning of May as they are coming from our IRA Administrator. If you choose to waive your RMD, you will need to mail the form back to State ECU at 813 St. Michael’s Drive and we will promptly make changes to your account.

Your money is safe with State ECU

We understand that you have to adjust every day (sometimes moment by moment) to drastic changes in your everyday life. However, one thing you don’t have to worry about is the safety of your money with State ECU. Your credit union is fully backed by the full faith and credit of the U.S. government through the National Credit Union Administration (NCUA)—and deposits are insured up to at least $250,000 per individual depositor. We invite you to visit to learn more about share insurance. 

COVID-19 Resources

State of New Mexico

Control and Prevention (CDC)

World Health Organization (WHO)

Beware of frauds and scams

As the coronavirus continues to impact us all, we want to make sure that you don’t fall victim to ill-intentioned scams that create further turmoil in your life. It is an unfortunate reality that we have to be vigilant during this time of commotion. 

Here are some recent trends that have been detected in the financial community:

Imposter Scams—Scammers may pretend to be someone you trust. Do not send money or give out personal information in response to an unexpected request—whether it comes to you as a text, phone call, or email. Right now scams may pretend to be the Centers for Disease Control and Prevention, World Health Organization, etc.

Investment Scams—Be wary of COVID-19-related investment scams such as promotions that falsely claim products or services that can prevent, detect, or cure coronavirus. 

Product Scams—Be on the lookout about companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19.

Stimulus Check Scams—The FBI warns about an ongoing phishing campaign delivering spam that uses fake government stimulus checks as bait to steal personal info from potential victims. Government agencies are not sending unsolicited emails seeking your private information in order to send you money.

As a general rule, here are some other tips to help keep you and your money safe:

Don’t trust Caller-ID.—Scammers can create fake caller ID information. If you think the call is legitimate, ask for a number and contact to return the call.

Don’t pay upfront—You will never be asked to pay upfront for a credit or loan, prize, or job. Hang up immediately if you get such a call.

Fake jobs—We urge you to resist falling for false promises of passive income and other fake job opportunities. There are predators looking to capitalize on the current situation—don’t fall for it and especially don’t provide your personal information.

Don’t be rushed for a financial decision—Do your research and talk to someone you trust. Con artists may also threaten you or play on your fear.

Hang up on robocalls—These are not only annoying but they are also illegal. Hang up immediately.

We’re in this together

We will continue to monitor the situation and provide updates. Our goal is and will continue to be to serve you, our members, to the best of our ability during this time.